Leading by Following - Empower Your Employees to Solve Problems
(Room Latrobe)
25 Jan 18
11:10 AM
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11:25 AM
Let’s face it. Sometimes managers take on too much themselves instead of letting their team tackle a problem. Just ask Shannon Blas-Blair, who has learned that sometimes it’s best to lead by following. She was drowning in incomplete messages left on post-it notes in the box office before empowering her employees to come up with a solution. Find out how Soka Performing Arts Center staff solved the problem and exceeded expectations – all because their manager got out of the way.