AIMExpo 2016

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With Service, the Money's in the Minutes (Room N210A)

14 Oct 16
2:20 PM - 3:40 PM

Tracks: Kickstart, Kickstart Track

Saying “the money is in the minutes” is like telling you that “there’s gold in them thar hills.” Everyone knows that. The challenge is finding and recovering every nugget. In this session we will focus on proven best practices and techniques that can be employed to answer such questions as: Is your service operation returning as much revenue as you think it should; what is the potential revenue of your service operation; where are those missing nuggets, and how can you recover them; how can you avoid “analysis paralysis;” how does any of this benefit your customers. We will identify the hard truths of running a very efficient and profitable service shop while still increasing customer satisfaction and loyalty. We will ex amine the pros and cons of time tracking systems, so you can design a process that best suits your vision for your shop.