AIMExpo 2016

Sessions Speakers Exhibitors Products Press Releases Show Specials Floor Plan Buzz

Overcoming the Service Appointment Conundrum (Room N210DE)

14 Oct 16
1:15 PM - 2:00 PM

Tracks: Service & Operations, Service & Operations Track

How often are customers being turned away or going down the street because your service department runs on a first-come, first-serve basis? How often do you take appointments, and the work isn’t completed in a timely manner? We will review the key reasons that service departments do not schedule service appointments and present a tiered plan to implement service appointments in your shop. We will review the benefits, including increased shop productivity, profits and CSI.