VFCA2017

Administrative Professionals Day: Using Emotional Intelligence to Turn Down the Heat of Stress & Conflict (Room 3C)

24 Feb 17
8:00 AM - 12:00 PM

Tracks: Strategy and Tactics

Speaker(s): Paula King, Education and Development Trainer

This course is designed to help individuals use emotional intelligence as a means both to mitigate potential negative effects of a variety of work stressors and conflicts, and to maintain overall well-being. The session will introduce the concept of emotional intelligence and explore its four components. The instructor will identify strategies to increase our competency under each area and enhance our ability to use emotional information as a tool in enriching interpersonal relationships and enhancing personal effectiveness. Discussion during the session will review the basics of stress management, to include exploration of common stressors, the various manifestations of stress, and tested strategies to respond to stress in healthy and productive ways. Additionally, it will explore common causes of conflict, examine various conflict resolution styles, and identify ways to turn conflict into a valuable tool for innovation and collaboration in the workplace. Participants will gain a better understanding of the impact of emotions on behavior, especially in challenging situations. Attendees will be encouraged to recognize their power in those situations, and to use that power to effectively manage themselves and productively influence others.