In today's workplace, the need to get along with co-workers, customers, and everyone else, is paramount to your success - and to your employer's success! There will always be those people who 'get on your nerves', but the key to handling those people and those situations, is how you react to them. Join Donna Scimia, an expert in creating win-win situations from conflicts, as she guides you through developing skills to control your reactions, prevent conflicts, and create a harmonious work environment.