Are You Hearing or Listening to Your Customers?
(Room 313)
30 Jan 19
8:30 AM
-
10:00 AM
Listening is something that each one of us does. It is the process by which we receive information that is communicated verbally from others. It doesn't matter who is communicating with us: managers, peer, customer, friend, or family member. We need to be effective listeners in order to process and understand the message, Often times we hear the sound but do not listen to the message. Listening skills help us to demonstrate our commitment to pay attention to people, to demonstrate respect, and to ensure that we react in a proper and professional maner.