Atlanta Pet Fair 2017

Sessions Speakers Exhibitors Floor Plan

Customer Interaction Presented by Joe Zuccarello (Room German Suite)

10 Mar 17
2:00 PM - 3:00 PM

Tracks: Education, Grooming Session

Love thy customer…the good ones and the not so good. We all have them.  You know who they are.  You see their name in the appointment book and you begin to sweat.  Just knowing they are coming in that day causes you to be distracted.  Would it be fair to say that these questions could be true for the “not so good” customers as well as the great ones?  Absolutely!  These customers can be grouped into two categories: Promoters and Detractors.  Joe will speak about how both can be helpful to our business and how we should approach every interaction with our customers to benefit our personal and business well-being.