Roofing businesses are tied to "Key Employees", what happens when you lose one? Managing this risk with an organized playbook helps minimize damage and control the message within the company and with your customers. Join Steve Little and Jayne Williams as they share KPost’s experience of losing two key employees, one to death and the other to a competitor.
1. Recognize your true loss inside and outside the company
2. Determine why you need a playbook
3. Execute the crisis management plan
4. Replace key employee and move forward.
5. Define what key employee meant to processes, systems, disciplines and relationships
inside and outside the building. Losing a person is an emotional, financial and brand
affecting impact to your company. Defining a step by step playbook will help reduce
the negative impact to each of these items. It takes more than one person to manage
losing a key employee. Developing a crisis management plan will not only help an employee
loss but will also give you guidelines to managing serious incidences in your business.
Patience, discipline, and listening to your current employees and clients and determining
your options are key factors before filling the vacancy.