Tough Talking: The Art of the Difficult Conversation
(Room 1C)
25 Feb 16
3:00 PM
-
5:00 PM
Tracks:
Leadership and Management Symposium (Day 1)
Have you ever had that feeling like you know you should speak up but decided not to? Have you ever thought about engaging an employee about their behavior or performance but then shied away from the conversation? No one enjoys being the bad guy. As it turns out, you don’t have to be. Among the most important skills for a supervisor to possess is the ability to have a critical or potentially unpleasant conversation with an employee, co-worker or even with their supervisor. Utilizing skills from the popular book Crucial Conversations, this session will teach leaders how to identify the need for a tough conversation, to consider the costs of not having that needed talk, and then identify ways to hone and utilize their emotional intelligence to make the conversation be as beneficial, meaningful and productive as possible. This course is designed to be highly interactive and encourages the use of real world scenarios to make, emphasize and apply the topics discussed.