SuperZoo 2016

How to Turn Your Problem Employee Around (Room Islander Ballroom C)

02 Aug 16
1:30 PM - 2:30 PM

Tracks: Retail Session

You may believe that it seems some people are just born to be difficult. We have all worked with them, and most of us dislike them. Difficult people are easy to recognize — they show up late, leave early, don't turn their work in on time and have an excuse for every failing. Or so we think. But wait, there's more! These difficult people harass you and others, neglect details, distract you and repeatedly challenge you. These people use an average 32% of your time each week just managing to their issues. Even worse, they can and often do have a devastating impact to your customers and vendors. Their performance impacts the goals of not just the individual, but the entire team. In this robust workshop, Tammy J. Bond takes participants through some difficult, real life scenarios to get to the core of what’s happening as you create a plan to stop the madness and destructive behavior. Learn how to handle the problem employee while protecting yourself with a proven 5 “I” process: 1. Ignore 2. Intervene 3. Indulge 4. Interview 5. Initiate At the end, you will have a plan to handle these problems and turn everyone around to improved performance while keeping your sanity intact.