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A Comprehensive Approach to Building True Guest Loyalty (Room N103)

09 Mar 16
1:30 PM - 2:15 PM

Tracks: http://www.ncbshow.com/sites/default/files/small_CustomerExperience_icon16.png

Creating guest loyalty is one of the key drivers of success, not only in the hospitality business industry but for any type of business. Guest loyalty is not simply a function of excellent customer service, but a function of every aspect of the organization. Guest loyalty begins with the loyalty of the staff. Therefore, it is extremely important to hire the right staff with the right attitude and then give them the tools to succeed within your organization. With a loyal staff, a business can then focus on building a loyal guest base by providing remarkable guest experiences.