Know Your Customer: Network with Your Customer to Build Relationships and Better Understand Their Needs
(Room Asbury A/B)
23 Feb 16
3:45 PM
-
5:30 PM
NATSO U Breakout Session: Day-to-Day Track
The reality is that busy truckstop leaders have difficulty maintaining business relationships with customers within the demands of a day-to-day of a 24-hour business. They are often not sure why a customer has chosen to fuel with them and therefore aren’t prepared to keep them satisfied for the long-term. Networking expert Thom Singer will teach attendees the specific tactics they need to follow to build customer relationships that are more stable than the price of fuel.