Tracks: Collision Business Management/Leadership 2016
This presentation will focus on improving the Key Performance Indicator (KPI); Customer Service Index (CSI) and how to engage the customer in the process in a meaningful way to see more surveys and further improve your business. This course is a part of the AMi Graduate Program Series. This series of management sessions is for AMi students, particularly those requiring only self-study courses for graduation. You’ll learn from the most cutting-edge management trainers in the industry!