With the development of Accountable Care Organizations and Narrow Networks, physician groups are now faced with having to compete for the “right” patients. Much of this competition will revolve around the service levels offered and the patient experience. In today's environment, simply providing quality care is no longer enough to keep patients satisfied. Providing quality customer service is also necessary. In this session, the presenter will explore the concept of patient--‐centered care delivery and explain why it is critical for the success of any medical practice. He will then share some examples of patient--‐centered care currently taking place. Finally, the presenter will explore how a practice can begin making the transition to a patient--‐centered model and what needs to happen in order to complete this transformation.
No Handout Provided