Pool professionals often encounter conflict. This seminar will discuss various ways to master the art of communication when dealing with difficult people. Whether it's with customers, employees or vendors, the approach taken is key to building relationships, reducing stress, and developing stronger leadership positions.
Session objectives:
- Learn various strategies to resolve conflicts
- Identify the root cause of the complaint and ways to resolve the real issue
- Learn how to communicate proactively, maintain self-control and avoid escalation of conflicts