ACA ILT 2015

Member Engagement is More Than Just a Buzzword! (Room Washington A)

Engagement is a buzzword these days, and a buzzword can be somewhat frustrating--we know it’s important, but we are not clear on exactly what it means, and/or there are multiple definitions of the concept(s) that serve to confuse us more than enlighten us.  That is precisely the case with “engagement” in the association community.