Designing for Service Excellence
(Room Kerry Hotel, Pudong Ballroom 4)
15 Jun 16
4:15 PM
-
5:15 PM
The attractions industry prides itself on the delivery of world-class fun service experiences. This workshop will explore elements that need to be planned for by design – to guarantee the delivery of service excellence throughout your new or existing attraction. Service excellence delivery doesn’t happen by chance – it happens by design!