Whether the person’s job title is service advisor, service writer, ASM, or service consultant, it is imperative that there is a clear understanding of the person’s primary mission – to ensure that every customer is driving a safe and reliable vehicle. Hiring the right type of person is the first step, but ensuring that your advisor understands his role and providing the key education and working environment is key to your business success.
Attendees will learn:
- Why service advisors are key to business success.
- Best practices for service advisors.
- The owner’s role.