A new study on the changing DIFM environment over the next 10 years reveals critical insight into the largest segment of the aftermarket industry. Aspects that will be discussed include growth of the OE segment, technologies that will impact the independent repair shop, DIY’s future and evolving consumer behaviors.
Attendees will learn:
- About the future DIFM market structure – IAM vs. OE dealers.
- Technologies used to manage customers and market services will impact shops more than vehicle or diagnostic technologies.
- How consolidation is influencing aftermarket distribution.