The aftermarket is becoming more demanding. Disruptive technologies and omni-channel retailing are empowering customers to dictate more and more of their purchase experience, which causes a bull-whip effect across the supply chain. Serving these always-on, always-available customer demands has challenged traditional supply chains. A more complex network of B2B and B2C e-commerce collaboration is now required for efficient inventory management, product delivery, returns and inventory replenishment.
Attendees will learn:
- How to drive your business forward despite increased consumer power.
- How to harness the omni-channel experience.
- How to optimize your supply chain to thrive with disruptive technologies.