This session will cover a variety of topics that affect braking on today’s vehicles and what you should know when servicing newer vehicles. Topics include electronics, powertrain differences, new rotor designs, CAFE ratings, friction-formulation changes, new copper-content regulations, changes in vehicle usage and driving habits of motorists. Brake systems are an essential safety related system and it is important to understand why service work is required and how to effectively communicate to the customer.
Attendees will learn:
- How high quality braking components affect the integrity and proper performance of vehicle stability systems.
- How friction material evolution has impacted brake service, vehicle performance and customer expectations.
- Why continued training is critical to build technical expertise, profitability and customer satisfaction.