Through meaningful change management, hospitals and laboratories can drive the standardized and sustainable processes needed to deliver improved patient outcomes and achieve business goals. An important part of achieving real process change is the ability to determine and establish the right metrics to understand and measure performance, which then provides the insight needed to know where to focus resources to achieve results. This round table will highlight how focused change management and process improvement can be used to gain efficiencies and drive innovation and growth, especially within the complexity of integrated delivery networks.