The Retail Sales Academy
(Room Palm B)
21 Jul 15
9:30 AM
-
10:30 AM
Tracks:
Retail Session, Sessions, SuperZoo University Sessions
Effective, customer focused selling is not pushy or rude. It is the best customer service tool at the independent retailer’s command. Having engaged, skilled people on the floor asking good questions, listening carefully and closing skillfully can put enormous amounts of money in the bank - while creating raving fans!
The focus of this fun, engaging program is not theory, but easy to understand strategies, tips and techniques to boost sales while providing exceptional service. It’s about how to create a customer focused sales culture.
In this workshop your group will learn:
• The six steps to every successful sale.
• How to effortlessly get past “just looking.”
• Six powerful questions that uncover what your customer really wants.
• “On the floor, on the fly” coaching techniques and training for customer service guaranteed to put money in the bank.
• The secret to keeping everyone focused on the customer.
• How to create a store wide sales culture
Great customer service and great selling do not happen by accident. This workshop gives the tools needed to deliver the outstanding service needed to increase loyalty and sales techniques dramatically rev-up sales.