E-commerce is disrupting the traditional retail world, growing faster than bricks-and-mortar retail and accounting for a greater percentage of consumer spending. Today e-commerce is growing six times faster than brick and mortar, accounting for almost 10% of consumer spending. On average, Amazon Prime members spend $1,300 a year on Amazon. To continue thriving as retailers, truckstops must understand these shifts in consumer spending habits. On Sunday morning, Ken Cassar, principal analyst, vice president, Slice Intelligence, will take a deep dive into e-commerce trends and pinpoint disruptive trends NATSO members need to understand. He brings analysis from the more than two million digital transactions Slice Intelligence has culled. Growth in e-commerce will alter the mix of products truckstops and travel plaza operators sell inside the stores and increase shoppers’ expectations of service. Attend this session to be ready.
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