Tracks: Facility Operations
Encourage guests of all abilities to come as they are to your attraction! Identify numerous accessibility features that have become expectations for all people while setting your attraction apart from others as a universally accessible destination. What is a service animal under the Americans with Disabilities Act (ADA) in the United States? What can you do and not do with service animals that accompany a guest at your attraction? Where are service animals allowed to be? When is it okay to exclude a service animal? Discover the answers to these questions and more as you study some real-life examples and scenarios.