A Systemic Perspective: Building Psychological Safety in Specialty Coffee
(Room 26 AB)
12 Apr 26
1:00 PM
-
1:45 PM
Psychological safety—the shared belief that it’s safe to speak up, make mistakes, and offer ideas—is foundational for learning, innovation, and retention. Yet in coffee workplaces, where pressure and hierarchy often shape communication, it can be difficult to practice in real terms.
This session explores how psychological safety shows up (or breaks down) in the daily realities of cafés, training programs, importing teams, and roasting companies. Drawing from systems thinking and relational leadership, we’ll look at how leaders—whether owners, managers, trainers, or buyers—shape workplace dynamics through small, everyday actions.
Participants will leave with practical tools for recognizing how power and communication interact in their own contexts and how to respond in ways that build trust, accountability, and collective resilience. This lecture invites reflection, not perfection—helping attendees turn awareness into actionable, sustainable practices that strengthen both people and performance.