From Chaotic to High-Performing: Real Talk on Fixing Broken Cafes
(Room 23 BC)
10 Apr 26
12:00 PM
-
1:15 PM
Independent cafes are full of passion and possibility, but behind the scenes, many are overwhelmed by daily fires, inconsistent systems, and leadership challenges. In this candid, solutions-driven panel, three respected operators and consultants - Erica Escalante, Laila Ghambari, and Eric Grimm - share the practical guidance they use to help struggling cafes regain stability and momentum.
Drawing from decades of combined experience across operations, leadership, training, and HR, the panel will unpack the patterns they see in shops nationwide and offer simple, high-impact shifts that make a meaningful difference. Rather than abstract theory, attendees will hear real talk and real solutions: what to focus on first, how to clean up messy systems, how to reset expectations with a team, and what successful operators do differently.
This session will include live Q&A, giving attendees the chance to ask specific questions and get direct, experience-based insight from all three panelists.
Designed for owners, managers, and anyone responsible for leading a cafe, this conversation offers clarity, encouragement, and actionable takeaways to help transform any shop - no matter how chaotic - into a more confident, consistent, and high-performing business.