Hiring Differently: Rethinking Talent and Inclusion in Coffee
(Room 23 BC)
10 Apr 26
10:30 AM
-
11:45 AM
specialty coffee industry often talks about diversity and inclusion, yet traditional hiring systems still overlook individuals with unique abilities, backgrounds, or paths into coffee. This lecture introduces a proven, skills-based approach to recruitment and team development. rooted in the inclusive hiring model of Not Your Average Joe, a nonprofit organization based in Oklahoma City, OK, operating ten coffee shops dedicated to providing meaningful employment for people of all abilities.
Led by Nicole Rosaly, Lead Coffee Trainer & Corporate Manager, Kyle Parker, VP of Human Development & Human Resources Director, and Maddie Pollock, Director of Acceptional Programs, this presentation explores how to hire for potential rather than experience. Together, they share how NYAJ’s inclusive framework, centered on mentorship, accessibility, and measurable growth, creates opportunity for all while improving retention, team culture, and customer engagement.
Through real-world examples and actionable strategies, attendees will discover how inclusive hiring cultivates stronger teams, authentic human connection, and a deeper sense of community within the coffee industry. This approach transforms cafés into spaces of learning, growth, and belonging, where every individual’s potential is recognized and valued. Participants will leave inspired and equipped to implement hiring practices that build empowerment, purpose, and a culture that truly reflects the heart of specialty coffee.