F115: The Art of Assertive Communication - PAID SESSION
(Room S401bc)
14 Sep 21
10:30 AM
-
12:00 PM
Tracks:
Workforce Development
Communication skills are vital to your success as a leader and are potentially the biggest stumbling blocks you will encounter. This interactive session will help participants understand how attentive listening impacts the extent to which we, ourselves, are heard. Participants will learn the motivation behind passive, assertive and aggressive behavior. Also discussed is how our thoughts about others impact our emotional state and behavior toward them, as well as our tone of voice and body language, which may negatively affect our long-term relationships. The facilitator will also share a three-step assertive communication model that gives participants examples of the words to use when approaching a tough conversation. Understanding these concepts will lead to great success.
M.J. Clark, MA, APR, Fellow PRSA - Integrated Leadership Systems