Changing “Salesy” to “Supportive” Through Associate Initiated Customer Conversations
(Room Free Show Floor Talks # 5570)
19 Aug 21
11:00 AM
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11:30 AM
Do you struggle to get your associates to engage customers in conversation? Are your associates afraid of being too “salesy”? In this 30-minute presentation Jodi Langellotti will show you how to get your associates initiating conversations and asking the right questions to make appropriate product recommendations to meet the individual needs of customers and their pets. Jodi will unpack how you can instill confidence in your associates and change their perspective of being salesy to being supportive of customer wants and needs.