Making the Last Mile Memorable
(Room Islander Ballroom C)
17 Aug 21
10:00 AM
-
11:00 AM
During the last year, best in class retailers of all sizes have successfully pivoted to offer flexible fulfillment options – expanding programs such as curbside pickup, local delivery and pop-up partner shops at various locations. Did your pet business make some of the same changes or are your customers still walking the last mile alone?
Join us as we share “last mile” strategies to bring your store closer to your customers front door.
Learn:
• How the long-term impact of curbside commerce can affect long-term loyalty for your customers
• How to create a plan for your entire business. Operations, marketing and sales can collaborate on last mile customer initiatives
• Learn how your business can use enhanced last mile strategies to surprise and delight customers throughout the entire delivery and fulfillment process