Supercharging Your Social Media & Stopping Negative Reviews: What You Know but Don’t Do
(Room S222)
28 Jun 21
1:00 PM
-
1:50 PM
Tracks:
Full Schedule NCB, Guest Experience
Your business’ reputation is important – it’s how potential guests perceive you before even stepping foot into your establishment and what they write about you when they leave. With many guests turning to social platforms to make their decisions, it is important to know what others are saying about your business, whether it be positive or negative. In this session, Todd Collins reveals steps you should take to protect your reputation and how best to take this information to be constantly improving your operation and guest experience.