AGA PDT 2019

Sessions Speakers Exhibitors Floor Plan Buzz

W106 - At the Crossroads of Customer Experience and Finance (Room Strand 13)

24 Jul 19

10:30 AM - 11:45 AM

Tracks: FOS: COMS (Communications and Marketing)

Speaker(s): Justin Marsico, Chief Data Officer, Office of Data Transparency, Bureau of the Fiscal Service, Office of Data Transparency; Bo Shevchik, Outreach & Marketing Strategy, Federal Reserve Bank of St Louis; Joel Savary, Policy Analyst, Office of Management & Budget

Moderator(s): Jay Hurt, Managing Director, Grant Thornton Public Sector;

Traditionally, Customer Experience (CX) teams will uncover funding needs and opportunities for improvements and cost savings. This session will explore ways that a strong relationship between the CX and finance teams can help an agency's CX efforts to take hold and thrive.

Home Sessions Speakers Exhibitors Floor Plan