NECA 2019 Las Vegas

Sessions Speakers Exhibitors Products Press Releases Show Specials Floor Plan Buzz

Crafting an Exceptional Customer Experience (Room Reef E)

14 Sep 19
1:00 PM - 5:00 PM

Tracks: Business Planning & Growth, Leadership, Communications & Personal Growth

Speaker(s): Kelly McDonald
Stand apart from your competition by offering an exceptional customer experience. This session will discuss how to identify and cater to your customer's differences to craft an experience that makes you unique. Different types of customers and specific situations and issues that contractors struggle with will be discussed, as well as the personality types and obstacles that can cloud your thinking and prevent you from providing a “Yes We Can” customer experience. Selling just the products, services and expertise of your company isn't enough, you must differentiate yourself from the pack.