ChirpE - 2018 Annual Meeting & Exposition : Sessions

QAPI and Measuring the Patient Experience: Beyond HHCAHPS (Room Austin 4-6)

08 Oct 18

2:30 PM - 3:30 PM

Tracks: Alphabet Soup, Clinical, Mergers & Acquisitions, Regulatory (Home Health)

Speaker(s): Lisa Dillon Zwerdling, Chief Employee Experience Officer/ VP Internal Care Coordination, VNA Health Group; Robert Rosati, Chair, Connected Health Institute and VP of Quality and Research, VNA Health Group, Visiting Nurse Association Health Group (Corporate); Marie Perillo, Chief Patient Experience Officer, Visiting Nurse Association Health Group (Corporate); Joan Forrer, Director, Performance Improvement, Visiting Nurse Association Health Group (Corporate)

Organizations can utilize data from patient relations software, outbound calls, CAHP scores and Gallup employee engagement surveys to measure patient and staff experience. This session will provide a framework to track results that ensures total transparency and drive improvements and recognizes best practices.