IAAPA Attractions Expo 2018

Sessions Speakers Exhibitors Products Press Releases Show Specials Floor Plan Buzz

FEC: Using and Collecting Data Wisely (Room S330EF)

16 Nov 18

8:30 AM - 9:45 AM

Tracks: Finance and Technology, Technology

Speaker(s): Brandon Willey, CEO, Hownd, Inc.; Josh Liebman, ICAE, Founder, Backlooper

Moderator(s): Christine Buhr, ICAE, Owner, Shakers Family Fun Center;

Understand how to collect and use customer data to enhance or improve your customer experience. Attendees will discover how to set up systems to collect data in their businesses; learn about surveys, reviews, in-house complaint data, and secret shoppers; and analyze the data they receive to provide a better guest experience.

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