Tracks: Marketing Track, Safety / Security Track
Planning for an incident or emergency situation is never fun but is an essential part of any attraction’s facility operations toolbox. It involves cooperation and coordination both within the attractions management team as well as with outside agencies. What can attractions managers learn about incident planning from the experiences of other operators and what best practices can they take back to their facility? Join us in this session to learn about crisis management, how to deal with a crisis from a communicational perspective and how to handle social media in case of crisis.