The world has changed since ADR was introduced to the federal government almost 30 years ago. And yet, many agencies still use the same methods (mediation) in the same context (EEO and litigation). Mr. Voloshin will share the innovative approaches some agencies have taken to advance ADR. You’ll learn the framework for moving from dispute resolution to conflict management, from conflict management to integrated conflict management systems, and from integrated conflict management systems to model workplaces.