Your guest service program is equally important as a strong marketing plan. A holistic approach to creating a true “culture of service” will have a lasting impact on player loyalty, company revenue and employee satisfaction.
Often, organizations implement pieces of a guest service program and are left to question why they're not seeing the level of service and the impact they expected. Guest service training is important, but it’s just ONE small piece of the program.
Learn how to implement a holistic program, including proven practices to prepare your organization for service success. We’ll share an established program model and guide you through the process to use at your property. You'll walk away knowing what performance components to put in place for long-term success, while also supporting your company’s mission, culture and expectations.