Customer loyalty is the measure of a company's present and future success. This new program, recommended for owners, managers, and anyone who interacts with the customers, will demonstrate how to convert customers from satisfied to loyal, through strong customer service.
Session Objectives:
- Develop a specific strategy to generate stronger customer commitment
- Identify elements of great customer service to enhance loyalty and build trust
- Learn how to analyze your customer base and identify a strategy to meet your customer's needs