Atlanta Pet Fair 2016

Sessions Speakers Exhibitors Floor Plan

Dealing With Client Complaints (Room Spanish Suite)

13 Mar 16
8:30 AM - 9:30 AM

Tracks: Education, Education

We all dread that call or confrontation when a client voices dissatisfaction with our service. Help is on the way! Find out the do's and don'ts of handling customer complaints. Barbara Bird will guide us through seven steps that have been used in many service industries to deal with customer complaints. Learn how to put your personal feelings aside and effectively deal with client upsets through a method that may even result in a stronger bond. Turn complaints into compliments!