Cultural Competency for Patient Engagement
(Room Room 207)
09 Oct 17
2:45 PM
-
3:45 PM
Tracks:
Enhancing the Patient Relationship
As the proverbial stranger at the bedside, providers are tasked with a very challenging proposition - meet a new patient, possibly at their most vulnerable state, quickly establish effective lines of communication and trust, and provide patient-centric care, ultimately yielding a satisfied patient (and family) regardless of the clinical outcome. Now superimpose ethnic, cultural and, at times, language barriers ? this is the assignment of a provider. With increased focus on patient experience and satisfaction, it is imperative that providers are equipped with the tools needed to deliver cultural competent care to all patients. This is not simply the right thing to do, but is a very important aspect of quality medical care that emphasizes the need for effective communication with patients and family members. Attendees will look at why cultural competency is important and what tools can help guide providers to be more culturally competent. This session will utilize role-playing highlighting different themes to demonstrate common provider-patient interactions.