The Financial Importance of Putting Your Best Foot Forward
(Room Palm H)
22 Jul 15
9:30 AM
-
10:30 AM
Tracks:
Education, Education, Groomer SuperShow Sessions, Grooming Session
Individualism, Expressionism, AND Professionalism. When you look in the mirror, do you see too much of any one of these traits? Is this imbalance helping or hurting your business? You may be doing more harm to your business (and our industry) than you think. In this session, Zuccarello will speak candidly about these personality and appearance traits and how it affects your influence on the pet industry, the relationship with your customers, your staff, and believe it or not, how you feel about yourself. These three traits have many different layers and Zuccarello will touch on some of the most important to pay particular attention to when coming face to face with your customers, both internal and external. Zuccarello has managed hundreds of Professional Groomers and thousands of pet care providers in his nearly 30 years in this business. He respects the art or grooming and the people who work hard every day, in the trenches, to provide this service. Working side by side with some of the best in this field for nearly three decades and having a Master’s Degree in Business, he can surely put you on the right track to success in your field. He will share some interesting stories and offer insight into what it takes to balance your identity and grow a business that your customers will appreciate and RESPECT.