The partnership ensures tire diagnostic information is provided to all service customers...at check-in.
Toronto and Detroit, November 13, 2018 – Dealer-FX, the leading customer experience management provider for automotive OEMs and retailers, has announced the integration of TreadSpec and Groove Glove into the ONE Platform suite of solutions. TreadSpec is a unique VIN-based tire diagnostic system offered by Tire Profiles, the industry-leading provider of tire diagnostic systems.
“With the integration of TreadSpec and Groove Glove, Dealer-FX ensures that every vehicle receives a complete write-up including tire alignment, tread depth, tire pressure, and rotation diagnostics at check-in,” said Gary Kalk, President and CEO of Dealer-FX. “We are committed to integrating with partners like Tire Profiles who provide the data that drives the best dealer and customer experience at every stage of service.”
When customers arrive at the dealership, they simply drive over TreadSpec when entering the service drive. TreadSpec will scan their license plate while important tire diagnostic information is automatically populated in Dealer-FX’s Advisor Check-In and Technician Inspection applications. From there, service advisors can have a more informed conversation with the customer regarding the condition of their tires. With TreadSpec and Groove Glove integrated into ONE Platform, it extends its position as the most comprehensive and convenient service department experience solution available.
“Both TreadSpec and Groove Glove can be easily integrated into a dealer’s current service process and provide convenient tire condition data to predict when tires will need replacement or when the vehicle will need an alignment,” added Tire Profiles CEO, Dave Boyle. “Our partnership with Dealer-FX delivers a demonstrably higher level of convenience and efficiency for both dealers and their customers.”
About Dealer-FX
Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is backed by the strength and resources of HGGC.
Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.
Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, VW, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON.
About Tire Profiles
Tire Profiles (TPI) headquartered in Irving, Texas, offers best-in-class drive-over and handheld technology for tire and alignment diagnostic systems, called TreadSpec and Groove Glove. These two tire-measurement diagnostic tools have revolutionized the automotive industry.
For more information, visit Tire Profiles online at www.tireprofiles.com.
Dealer-FX Contact:
Dennis Welsh, Director of Marketing
(877) 493-0039 x217
pr@dealer-fx.com
Tire Profiles Contact:
Rebecca Larson, Marketing & Communications Manager
(214) 296-0337
rlarson@tireprofiles.com